All orders are processed within 3-5 business days (excluding weekends and holidays) after receiving your order confirmation email.
If I am experiencing a high volume of orders, pick-ups or shipments may be delayed by a few days. You will receive another notification when your order has shipped. Please allow additional days in transit for delivery. If there is a significant delay in the shipment of your order, you will be contacted via email.
Domestic Shipping Rates and Estimates
We offer flat rate shipping in Canada for $20 and $25 to the USA. Packaging costs are included in the pricing of all ready-to-ship items. Shipping is handled through Canada Post.
Free local delivery is available for orders over $75 within Thunder Bay. For orders under $75, we charge $5 for local delivery.
Deliveries are only made during the week. We will contact you via email with the address provided at checkout to notify you of the day of arrival. If this date time does not work for you, please respond within 24hrs of the stated day of arrival to change it.
You can skip the shipping fees with free local pick-up at Wild Shores Shop, Suite 11, in the Goods & Co Market (251 Red River Road). After placing your order and selecting local pick-up at checkout, your order will be prepared and ready for pick-up within 3 – 5 business days. You will receive an email when your order is ready, along with instructions.
Our in-store pick-up hours are Wednesday to Friday from 11 am to 6 pm and Saturday and Sunday from 10 am to 4 pm. Please have your order confirmation email with you when you come.
We do not offer international shipping at this time.
How do I check the status of my order?
When your order has shipped, you will receive an email notification which will include a tracking number you can use to check its status. Please allow 48 hours for the tracking information to become available.
If you haven’t received your order within 14 days of receiving your shipping confirmation email, please contact us at firstname.lastname@example.org with your name and order number, and we will look into it for you.
Refunds, returns, and exchanges
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return if the item is unused and in its original condition. I will refund the full order amount minus the shipping costs for the return. To be eligible for a return, your item must be in the same condition that you received it and in its original packaging. I also need the receipt or proof of purchase.
To start a return, you can contact email@example.com to begin a return. Items sent back to us without first requesting a return will not be accepted. I can assist with instructions on how and where to send the package.
I do not accept returns or refunds on commissioned pieces, sale items, or digital products.
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you received the wrong item so that we can evaluate the issue and make it right.
For Refunds: you will be notified once your return is received and inspected, at which time it can be determined if the refund is approved or not. If approved, you’ll be refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund.
If you have any further questions, please don’t hesitate to contact us at firstname.lastname@example.org.